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Our Policy & SLA
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  • Privacy Policy
  • Refund Policy
  • SLA

Privacy Policy (Effective Date 01 October 2018)

  • This privacy notice discloses the privacy practices for BUANA dotnet and/or SUITEN Inovasi Sukses and our website; http://www.buana.net (and others). This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
    - What information we collect;
    - With whom it is shared;
    - How it can be corrected;
    - How it is secured;
    - How policy changes will be communicated; and
    -How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

  • We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
    We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
    Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

  • You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

    - See what data we have about you, if any.
    - Change/correct any data we have about you.
    - Have us delete any data we have about you.
    - Express any concern you have about our use of your data

Registration

  • In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

  • We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Sharing

  • We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

    And/or:
    We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

    And/or:
    We partner with another party to provide specific services. When the user signs up for these services, we will share names,
    or other contact information that is necessary for the third party to provide these services.
    These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Security

  • We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
    Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
    While we use encryption to protect sensitive information transmitted online, we also protect your information offline.
    Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Cookies

  • We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
    Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

Links

  • This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

  • From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Notification of Changes

  • Whenever material changes are made to the privacy notice specify how you will notify consumers.

Other Provisions as Required by Law

  • Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the ITE Law, which is may time-by-time amended.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +62-85588-28262 or via email at legal@buana.net

Hosting Refund Policy

  • For any hosting plan, new client are eligible for 7-days satisfaction guarantee. Should you are unhappy with our service, please submit ticket to request for refund within 7-days.

VPS, Dedicated and Colocation Refund Policy

  • For VPS, Dedicated Server and Colocation services, as those service are setup dedicated for you, refund will only honored for special case. Refund amount my be amended to unused service period only. Setup & other servicing fees levied are not refundable.

Other Service Refund Policy

  • Since BUANA dotnet is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
    Please note that our bonuses are offered on behalf of our respected partners and are not an issue for a refund or chargeback.
    However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
    Therefore, we DO honor requests for the refund on the following reasons:
    - Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
    - Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to a template vendor. The vendor is allowed to rectify the error or defect within 72 hours. If a defect is verified and vendor fails to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a customer, a refund will be issued in full without any compensations or reimbursements or an alternative option, like a product replacement or a store credit will be offered. Please be advised, that temporary access to your server can be requested by the vendor in order to identify and fix an issue. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide level of access sufficient for troubleshooting and resolving an issue may lead to declining a refund request.
    - Product not-as-described: such issues must be reported to a template vendor within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the product description page. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

    Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Server Resources (VPS)

  • Any VPS that in our opinion uses a high amount of server resources (such as CPU and Network) so that other websites are compromised will be given an option of reducing the resource needed to an acceptable level or cancelling service. Misuse of system resources, including but not limited to employing posts or programs which consume excessive CPU time, permitting use of email services, mail forwarding capabilities, POP accounts, or auto-responders other than for your own account will not be allowed.

Server Resources (Dedicated & Server Colocation)

  • Any Dedicated Server that in our opinion uses a excessively high amount of network resources (such as network and power) so that other server are affected will be given an option of reducing the resource needed to an acceptable level or cancelling service.

Server Resources (Rack Colocation)

  • Any Rack Colocation Service that in our opinion uses a excessively high amount of network resources (such as network and power) so that other server are affected will be given an option of reducing the resource needed to an acceptable level or cancelling service.

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